We also offer international delivery - details here
Please check here for the latest on how COVID19 is impacting our delivery times/services.
STANDARD DELIVERY IN AROUND 3 WORKING DAYS costs £4, or FREE to a UK address if you spend £100 *
EXPRESS DELIVERY IN 1-2 WORKING DAYS is available for an EXTRA £2.50. You can select this upgrade during the checkout. It isn't available to a few remote and non-mainland postcodes - list below. Where it isn't available, we offer a Royal Mail 1st class service in 2 working days instead. SATURDAY DELIVERY is also available for a cost of £20 (not available Easter, Christmas and New Year weekends)
You need to order by 4pm for express delivery (Monday to Friday) We don't dispatch or deliver over the weekend (unless you specifically select Saturday delivery before 4pm on Friday) or on bank holidays (see dates below) *
We will send you an e-mail to confirm that we have received your order, and a second once we've dispatched it, which will contain details of the courier we've used and your tracking number.
Standard delivery normally takes around 3 working days via Royal Mail's tracked service. You'll get an email from Royal Mail the day it's due to be delivered. We quote 3 days as the typical delivery time, which we constantly monitor, and find that the vast majority of orders are delivered in 2-3 working days. However, in exceptional circumstances, it can take up to 7 working days for Royal Mail to deliver. If you miss your Royal Mail delivery, you can re-arrange delivery (link below) or pick it up from your local depot; please ensure you do this within 14 days or it will be returned to us. We also offer a Click and Collect service where you can pick-up your order from your local Post Office.
Express delivery is via Fedex or UPS dependant on your location, order weight, and what time you place your order. If you have a preference, please call us and we'll see what we can do. Express deliveries require a signature on delivery. It will usually be delivered during the working day (8am until 6pm but may be later at busy times such as after Black Friday). If you're not in, we ask them to leave it with your next door neighbour if possble, but this is at the drivers discretion. If you don't want this to happen, please let us know before we ship your order. All our couriers use texts and/or emails to notify you about your delivery. If you're out, they will leave instructions via a card or email/text message to re-arrange delivery (links below), or details on how to collect it from your local collection point. Please ensure you do this within 7 days or your parcel will be returned to us.
Saturday delivery is also available for orders placed up until 4pm on the previous Friday (excluding Good Friday/Christmas/New Year). Orders placed during the week will be held and dispatched on Friday. This service is delivered by Fedex and is not available to remote/non-mainland locations. Other details are the same as our next working day service above.
Need to re-arrange a delivery ? You can use these links if you've missed your delivery:
|DPD||link||0121 275 0500|
|Fedex||link||0345 600 0068|
|Royal Mail||link||03457 740 740|
|UPS||link||03457 877 877|
* We're not shipping on the following UK bank holidays in 2021: 1st + 4th Jan, 2nd + 5th Apr, 3rd + 31st May, 30th Aug, 27th + 28th Dec.
Next working day delivery isn't available to the following remote postcodes:
AB31-56, BF, BT, DG3-9, FK17-21, G63, HS, IV, KA27-39, KW, PA10-99, PH10-50, PO30-41, ZE
(for GY and JE postcodes see international)
* You qualify for our free standard delivery offer if you spend £100. If you then return items which reduce the total spend to less than £100, we'll make a deduction of our standard delivery from your refund. This means the price you'll pay is the same as if you'd only purchased the items you're keeping. There's full details of our FREE UK RETURNS service here
Still need help ? You can contact us, or call us on 0333 800 5225
Please note, we are unable to deliver to a PO Box or BFPO address. Please supply a physical street address.
While we do everything in our power to dispatch your order for delivery within the time frames quoted above - sometimes things happen - road works, bad weather, systems failures, traffic accidents etc, which mean that in exceptional circumstances, delays can occur for reasons outwith our control, and therefore delivery times cannot be guaranteed. If your express or Saturday delivery arrives late because of a failure of the courier, we'll refund the additional charge you paid for that delivery service.
The information on this page relates to product prices only. Delivery costs and gift vouchers don't count towards your purchase total.