Returns and Exchanges

USEFUL LINKS: UK Delivery  |  International Delivery

If you're not completely satisfied with your purchase, you can return it to us for an exchange or a refund within 28 days. Here's how...

UK returns
EU returns
International returns


In the UK, we offer a FREE tracked returns service via the Post Office for all orders.

Please follow these instructions carefully, so we can process your return without delay.

If you require any advice with sizes, or the way products fit - it’s probably best to give us a call, as the more we know about you, the more we can help.

Exchanges - If you wish to exchange goods (for instance swapping a size 13 for a size 14) please note the details on the returns form – including details of the new size/colour etc. You can also exchange it for a different product – just let us know on the form. If you're exchanging for an item that's more expensive, we'll email you with details on how to pay the difference in price. If it's cheaper, we'll refund the difference. If you're exchanging a suit, you only need to return the part you want to exchange, e.g. the trousers, and not the whole suit.

There is no re-delivery charge for exchanges to a UK mainland address. We'll deliver an exchange to the same address as your original order (including click and collect if you originally used this method), unless you tell us otherwise. 

Refunds - If the goods are unwanted, we’ll refund the cost of the items, but not the delivery costs. Goods purchased as a set, e.g. 2 and 3 piece suits, can only be refunded when returned as a complete set as purchased. Your refund will be credited to the credit/debit card or PayPal account you originally used. If we can’t refund you (for example PayPal impose time limits for refunds) we'll issue you a gift voucher instead. Once we receive your return, you can normally expect the refund within 3-5 working days, but please allow up to 14 days at busy times. We will send you an email to confirm that we have completed your refund. 


The item you return must be:

  • suitably boxed or bagged to protect your return in transit *
  • unworn and unwashed
  • complete with all original tags/labels/packaging etc
  • in a condition fit for immediate re-sale

* we recommend you reuse the bag or box we used to ship the goods to you, as it's always best to recycle packaging where possible, but please do not label the product or shoe box itself.

If any returned goods do not meet these standards, unfortunately we cannot offer to take them back.

Our returns service is fully tracked for your peace of mind, and so every returns label is unique. You'll need access to a printer to create your own returns label. If you don't have one, you can print it at your local Royal Mail service centre (full instructions are on the email they'll send you with your label)

CLICK HERE TO PRINT YOUR FREE UK RETURN LABEL
(link takes you to our returns page on the Royal Mail website)

Complete the returns form (printed on the back of your receipt) and include it with your return. There's a link at the bottom of this page to a PDF of the form if you don't have the original.

Free returns are only available to UK customers via the post office – we allow one free return per order.

You can return more than one product or order in one bag, as long as the paperwork for each order is included.

Drop your return off at your local post office. You MUST obtain a proof of posting.

When you create your return label, the Royal Mail website will show you where your closest Post Office is located.

Your return will usually take around 3 working days to reach us using our returns service. To check that your item has been received, please enter the tracking number from your parcels label/post office receipt into the Royal Mail website here We will notify you by email when we process your exchange/return - this is usually within 2-3 working days of us receiving the parcel, but please allow up to 14 days during busy times (e.g. after Christmas)

Please note that if your initial order qualifies for free or discounted delivery, but by returning items the value drops so you'll no longer qualify, then we'll make a £4 delivery charge adjustment to your refund.

If you'd prefer to make your own arrangements to return goods to us, please send them to:

2tall.com Customer Returns
28/29 The Arches
South College Street
Aberdeen
AB11 6LE

If you've lost your original receipt, you can download a copy of our returns form as a PDF here


Your statutory Cancellation Right (Consumer Contracts Regulations 2013)

You have the statutory right to cancel your order for any reason within 14 days starting the day after you receive the item (please see our terms and conditions for full details) To exercise your cancellation right please email hello@2tall.com or write to 2tall.com, 28/29 The Arches, South College St, Aberdeen AB11 6LE.


In the following EU countries we offer a fixed price returns service for €5.  

 
Austria
 
Belgium
 
Bulgaria
 
Czech Republic
 
Denmark
 
Estonia
 
Finland
 
France
 
Germany
 
Greece
 
Hungary
 
Ireland
 
Italy
 
Latvia
 
Lithuania
 
Netherlands
 
Poland
 
Portugal
 
Romania
 
Slovakia
 
Slovenia
 
Spain
 
Sweden
Customers in other EU countries are welcome to return goods using this facility, but no pre-paid service is currently available.

Please follow these instructions carefully, so we can process your return without delay.

Exchanges - If you wish to exchange goods (for instance swapping a size 13 for a size 14) please note the details on the returns portal – including details of the new size/colour etc. You can also exchange it for a different product – just let us know when you complete your return. If you're exchanging for an item that's more expensive, we'll email you with details on how to pay the difference in price. If it's cheaper, we'll refund the difference. If you're exchanging a suit, you only need to return the part you want to exchange, e.g. the trousers, and not the whole suit.

If you require any advice with sizes, or the way products fit - it’s probably best to give us a call, as the more we know about you, the more we can help.

There is no re-delivery charge for exchanges. We'll deliver an exchange to the same address as your original order unless you tell us otherwise. 

Refunds - If the goods are unwanted, we’ll refund the cost of the items, but not the delivery costs. Goods purchased as a set, e.g. 2 and 3 piece suits, can only be refunded when returned as a complete set as purchased. Your refund will be credited to the credit/debit card or PayPal account you originally used. If we can’t refund you (for example PayPal impose time limits for refunds) we'll issue you a gift voucher instead. Once we receive your return, you can normally expect the refund within 3-5 working days, but please allow up to 14 days at busy times. We will send you an email to confirm that we have completed your refund. 

The item you return must be:

  • suitably boxed or bagged to protect your return in transit *
  • unworn and unwashed
  • complete with all original tags/labels/packaging etc
  • in a condition fit for immediate re-sale

* we recommend you reuse the bag or box we used to ship the goods to you, as it's always best to recycle packaging where possible, but please do not label the product or shoe box itself.

If any returned goods do not meet these standards, unfortunately we cannot offer to take them back.

Our returns service is fully tracked for your peace of mind. You'll need access to a printer to use this service.

CLICK HERE TO START YOUR RETURN
(link takes you to our returns page on the Rebound Returns website)

Follow the simple on-screen instructions: enter your original order number and post/zip code to get started. 

You can return several items in one bag/box. It's also possible to return more than one order at the same time, but you'll need to contact us first to arrange this.

We allow one return per order using this service. 

Drop your return off at your local post office. You MUST obtain a proof of posting.

When you create your return label, the Rebound Returns website will show you where your closest drop off point is located.

Your return will usually take around 5-7 days to reach your in-country consolidation point when you'll be notified. It will then be combined with returns from other retailers and shipped back to the UK, where it will be returned to us. This can take up to 2 weeks depending on where they are being sent from. 

This service is low cost, but can take several weeks to arrive. You're welcome to use your own alternative service If you'd prefer. Please complete the returns form and send your return to:

2tall.com Customer Returns
28/29 The Arches
South College Street
Aberdeen
AB11 6LE
UK

If you are required to compete a customs declaration for your parcel, please ensure you tick the box for a mail order returns/repair/warranty (as appropriate) and NOT sale, as otherwise we will be charged fees for importing the goods, which will be deducted from any refund.

 


In the following countries we offer a low cost fixed priced returns service:

 
Australia £10 GBP
 
Canada $10 USD
 
New Zealand £10 GBP
 
USA $10 USD
Customers in other countries are welcome to return goods using this facility, but no pre-paid service is currently available.

Please follow these instructions carefully, so we can process your return without delay.

Exchanges - If you wish to exchange goods (for instance swapping a size 13 for a size 14) please note the details on the returns portal – including details of the new size/colour etc. You can also exchange it for a different product – just let us know when you complete your return. If you're exchanging for an item that's more expensive, we'll email you with details on how to pay the difference in price. If it's cheaper, we'll refund the difference.  If you're exchanging a suit, you only need to return the part you want to exchange, e.g. the trousers, and not the whole suit.

If you require any advice with sizes, or the way products fit - it’s probably best to give us a call, as the more we know about you, the more we can help.

There is no re-delivery charge for exchanges. We'll deliver an exchange to the same address as your original order unless you tell us otherwise. 

Refunds - If the goods are unwanted, we’ll refund the cost of the items, but not the delivery costs. Goods purchased as a set, e.g. 2 and 3 piece suits, can only be refunded when returned as a complete set as purchased. Your refund will be credited to the credit/debit card or PayPal account you originally used. If we can’t refund you (for example PayPal impose time limits for refunds) we'll issue you a gift voucher instead. Once we receive your return, you can normally expect the refund within 3-5 working days, but please allow up to 14 days at busy times. We will send you an email to confirm that we have completed your refund. 

The item you return must be:

  • suitably boxed or bagged to protect your return in transit *
  • unworn and unwashed
  • complete with all original tags/labels/packaging etc
  • in a condition fit for immediate re-sale

* we recommend you reuse the bag or box we used to ship the goods to you, as it's always best to recycle packaging where possible, but please do not label the product or shoe box itself.

If any returned goods do not meet these standards, unfortunately we cannot offer to take them back.

Our returns service is fully tracked for your peace of mind. You'll need access to a printer to use this service.

CLICK HERE TO START YOUR RETURN
(link takes you to our returns page on the Rebound Returns website)

Follow the simple on-screen instructions: enter your original order number and post/zip code to get started. 

You can return several items in one bag/box. It's also possible to return more than one order at the same time, but you'll need to contact us first to arrange this.

We allow one return per order using this service. 

Drop your return off at your local post office. You MUST obtain a proof of posting.

When you create your return label, the Rebound Returns website will show you where your closest drop off point is located.

Your return will usually take around 5-7 days to reach your in-country consolidation point when you'll be notified. It will then be combined with returns from other retailers and shipped back to the UK, where it will be returned to us. This can take up to 2 weeks depending on where they are being sent from. 

This service is low cost, but can take several weeks to arrive. You're welcome to use your own alternative service If you'd prefer. Please complete the returns form and send your return to:

2tall.com Customer Returns
28/29 The Arches
South College Street
Aberdeen
AB11 6LE
UK

If you are required to compete a customs declaration for your parcel, please ensure you tick the box for a mail order returns/repair/warranty (as appropriate) and not a sale, as otherwise we will be charged fees for importing the goods, which will be deducted from any refund.

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