Have you received my return? | 2tall.com

UK CUSTOMERS

Your return will generally take around 3 working days to reach us once you post it.

To confirm that your parcel has arrived, please enter the tracking number from your Royal Mail email or Post Office receipt into the Royal Mail website here:

TRACK MY ROYAL MAIL RETURN

We can't confirm that your return has arrived, as we don't know the tracking number that's on your post office receipt, so the first notification you'll get from us will be when we process your return.

This is normally within 2-3 working days of us receiving your parcel, but can take longer after busy periods like Black Friday or Christmas, so please allow up to 14 days to hear from us. We will send you an email once we've processed your return, which will either confirm that we've shipped an exchange to you (along with the new tracking details) or notify you that we've processed a refund.

INTERNATIONAL CUSTOMERS

If you've returned an item using the rebound international returns portal, your return will usually take around 5-7 days to reach your in-country consolidation point when you'll be notified.

It will then be combined with returns from other retailers and shipped back to the UK, where it will be returned to us. This can take up to 2-3 weeks depending on where they are coming from, but may take longer at busy times such as Christmas.

We aim to process your return within 2-3 working days of us receiving it, but can take longer after busy periods such as Christmas or black Friday, so please allow up to 14 days to hear from us. We will send you an email once we've processed your return, which will either confirm that we've shipped an exchange to you (along with the new tracking details) or notify you that we've processed a refund.