How do I return a product from the UK ? |

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How do I return a product from the UK ?

(Use these links if you're returning from the EU or Rest of World)

Looking for an update on a return you've already made ? Click here for information

The deadline to make a Christmas return (for goods purchased after 1st Nov 2023) is Friday 26th January more details

For UK customers, we offer a FREE returns within 30 days of purchase. 

Please read this page fully - it contains return instructions and answers many common questions you may have.

If you require any advice with sizes, or the way products fit - it’s probably best to give us a call, as the more we know about you, the more we can help.

Exchanges - If you wish to exchange goods (for instance swapping a size 13 for a size 14) please note the details on the returns form – including details of the new size/colour etc. You can also exchange it for a different product – just let us know on the form (please use the product code to identify the product). If you're exchanging for an item that's more expensive, we'll email you with details on how to pay the difference in price. If it's cheaper, we'll refund the difference. If you're exchanging a suit, you only need to return the part you want to exchange, e.g. the trousers, and not the whole suit.

There is no re-delivery charge for exchanges to a UK address using standard delivery. We'll deliver an exchange to the same address as your original order (including click and collect if you originally used this method), unless you tell us otherwise. We'll send you an email when we dispatch your exchange with tracking information. 

If your return is urgent, we'd recommend placing a new order, then returning your original for a refund, as this will be faster. 

Refunds - If the goods are unwanted, we’ll refund the cost of the items, but not the delivery costs. Goods purchased as a set, e.g. 2 and 3 piece suits, can only be refunded when returned as a complete set as purchased. Your refund will be credited to the credit/debit card or PayPal account you originally used. If we can’t refund you (for example PayPal impose time limits for refunds) we'll issue you a gift voucher instead. Orders paid by gift voucher will be refunded back to the original voucher code. Once we receive your return, you can normally expect the refund within 2-3 working days, but please allow up to 14 days at busy times such as after Christmas. We will send you an email to confirm that we have completed your refund. 

The item you return must be:

  • suitably boxed or bagged to protect your return in transit
  • don't stick returns labels onto shoe boxes, or we won't be able to accept them. 
  • unworn and unwashed, and complete with all original tags/labels/shoe boxes etc (don't worry if a bag is ripped)
  • in a condition fit for immediate re-sale


If any returned goods do not meet these standards, unfortunately we cannot accept them. We can't accept returns for unwanted items after the relevant returns period above.

Our mailing bags are designed to be re-used if you need to make a return.

Our returns service is fully tracked for your peace of mind, and so every returns label is unique to you. Please don't print more than one copy of your Royal Mail label or the Post Office will refuse it. If you need to return more than one parcel, please contact us for guidance first.

You can return more than one product or order in one bag/box, as long as the paperwork for each order is inside.

(link takes you to our returns page on the Royal Mail website)

Complete the returns form (printed on the back of your receipt) and include it with your return. . If you've lost your original receipt, you can download a copy of our returns form as a PDF here

Free returns are only available to UK customers via the post office – we allow one free return per order. When you create your return label, the Royal Mail website will show you where your closest Post Office is located.

Royal Mail can now collect your return from your home for a small charge. You can find full details of this service here

Drop your return off at your local post office. You MUST obtain a proof of posting. You can also use a parcel post box to drop-off a return - find your closest one here. If you use a parcel postbox, please take a photo of your returns label, so you have the tracking number if required.

If you don't have a printer, don't worry - your return label will be emailed to you so you can print it later. Alternatively, most post offices can print it for you. There's a QR code on the email you'll get from Royal Mail - show them this on your phone at the Post Office and they'll be able to print your label. 

Your return will usually take around 3 working days to reach us using our returns service.

We aim to have your return processed within 2 working days of us receiving it, but please allow up to 14 days during busy times (e.g. December/January). If you'd like to check that your item has been received, please enter the tracking number from the Royal Mail label/Post Office receipt into the Royal Mail website here. We will send you an email confirming your refund/exchange once we process it.  

Please note that if your original order qualifies for a free or discounted delivery offer, but you then return items which reduce the total spend so you no longer qualify, we'll make a £4 deduction from your refund for standard delivery. This means the price you'll pay is the same as if you'd only purchased the items you're keeping.

If you'd prefer to make your own arrangements to return goods to us, please send them to: Customer Returns
Wellington Circle
AB12 3JG

Making sure that your order number is clearly viable on the outside of the package, and your return details are inside.

Got a problem with a product ? Very occasionally you may have a problem with something you've purchased from us. If you do, don't worry, please get in touch before you start to make a return and we'll take care of it.

Your statutory Cancellation Right (Consumer Contracts Regulations 2013)

You have the statutory right to cancel your order for any reason within 14 days starting the day after you receive the item. You must return goods at your own expense. To exercise your cancellation right please email [email protected] or write to, Wellington Circle, Aberdeen, AB12 3JGPlease see our terms and conditions for full details.