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COVID19 Latest News

OUR WAREHOUSE IS OPEN AND SHIPPING ORDERS


DELIVERIES

We've removed all requirements to sign for your parcels, allowing for no contact delivery.

At the moment, UK shipments are generally being delivered as normal by both Royal Mail (allow 3 working days) and DPD/Fedex (next working day before 4pm), although local lock-downs are increasing, resulting in delays progressing shipments, therefore they are unable to guarantee delivery times.

We're shipping orders everyday (Monday to Friday) but to protect our staff, we've reduced the number of warehouse people working at the same time, which means it may take longer than normal to dispatch your order. We're prioritising express services so they'll still leave us the same day if you order before 4pm. Standard deliveries may take an extra working day to be dispatched.

International orders are still being delivered, but may take longer than normal, as fewer international flights and customs clearance backlogs are causing delays, so please allow extra time for delivery. Delivery days stated are estimates, and not guaranteed. We're currently seeing long delays to parcels going to Australia and Canada. 


RETURNS

We've extended our returns window to 60 days

UK returns are generally OK as post offices are open, and we're receiving parcels on a daily basis.

International returns are now getting back to normal as most countries are now back open. However return transit times may still be still longer than normal, as there are still fewer international flights.

We'll continue to monitor the situation, and update this page with developments as they happen.


SAFETY

To ensure the safety of everyone in our team, only our warehouse team who are physically picking orders are working at 2T HQ.

Every member of our staff is happy that we're fully compliant with the latest UK Government COVID SECURE guidance for warehouses.

These staff are taking the upmost care to social distance at all times; staying 2 metres apart, staggering shifts, not sharing computers or other handheld equipment, and practising rigorous hygiene processes by hand washing, and disinfecting surfaces and desks, warehouse equipment and door handles frequently. Delivery and collection drivers and other visitors are not allowed to enter our building.

Everyone else is still working from home. Although we’ll be able to answer calls remotely, it may be best to email and we will get back to you as soon as we can.

We're a small, close-knit team at 2T HQ, and we are all sticking together as always.


VISITORS

We're not currently allowing any visitors to our warehouse. In accordance with UK government guidance, warehouses should not be open to visitors and changing rooms must stay closed at this time.

If you're local, you can still collect an order; just place your order online as normal, but enter our address as your delivery address (just search 2tall.com) and you won't be charged for delivery.

We'll hold your order, and you can call us on 0333 800 5225 when you're outside (Monday to Friday from 10am to 5pm) and we can bring your order out to your car.


We'll continue to monitor the situation, and update this page with developments as they happen. 

Thank you for your continued support as we all work through this together.

Stay safe #team2tall