How do I return a product from another country ? |

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How do I return a product from another country ?

We offer a 60 day returns window for all customers.

For customers purchasing from these countries, we offer a low cost fixed priced returns service:

Australia £10 GBP
Canada $10 USD
New Zealand £10 GBP

Customers in other countries are welcome to return goods using this facility, but no pre-paid service is currently available.

Please read this page fully - it contains return instructions and answers to many common questions you may have.

Exchanges - If you wish to exchange goods (for instance swapping for a different waist size) please note the details on the returns portal – including details of the new size/colour etc. You can also exchange it for a different product – just let us know when you complete your return (please use the product code to identify the product) You can include a written note in the parcel if you need to provide further information. If you're exchanging for an item that's more expensive, we'll email you with details on how to pay the difference in price. If it's cheaper, we'll refund the difference. If you're exchanging a suit, you only need to return the part you want to exchange, e.g. the trousers, and not the whole suit.

If you require any advice with sizes, or the way products fit - it’s probably best to give us a call, as the more we know about you, the more we can help.

There is no re-delivery charge for exchanges. We'll deliver an exchange to the same address as your original order unless you tell us otherwise. 

If your return is urgent, we'd recommend placing a new order, then returning your original for a refund, as this will be faster. 

Refunds - If the goods are unwanted, we’ll refund the cost of the items, but not the delivery costs. Goods purchased as a set, e.g. 2 and 3 piece suits, can only be refunded when returned as a complete set as purchased. Your refund will be credited to the credit/debit card or PayPal account you originally used. If we can’t refund you (for example PayPal impose time limits for refunds) we'll issue you a gift voucher instead. Orders paid by gift voucher will be refunded back to the original voucher code.  Once we receive your return, you can normally expect the refund within 3-5 working days, but please allow up to 14 days at busy times such as after Christmas. We will send you an email to confirm that we have completed your refund. 

The item you return must be:

  • suitably boxed or bagged to protect your return in transit
  • don't stick returns labels onto shoe boxes, or we won't be able to accept them. 
  • unworn and unwashed, and complete with all original tags/labels/shoe boxes etc (don't worry if a bag is ripped)
  • in a condition fit for immediate re-sale

Our mailing bags are designed to be re-used. Open along the tear strip and you can re-use them to make a return.

If any returned goods do not meet these standards, unfortunately we cannot accept them.

Our returns service is fully tracked for your peace of mind. You'll need access to a printer to use this service.

(link takes you to our returns page on the Rebound Returns website)

Follow the simple on-screen instructions: enter your original order number and post/zip code to get started. 

You can return several items in one bag/box. It's also possible to return more than one order at the same time, but you'll need to contact us first to arrange this.

We allow one return per order using this service. 

Drop your return off at your local post office. You MUST obtain a proof of posting.

When you create your return label, the Rebound Returns website will show you where your closest drop off point is located.

Your return will usually take around 5-7 days to reach your in-country consolidation point when you'll be notified. It will then be combined with returns from other retailers and shipped back to the UK, where it will be returned to us. This can take up to 2-3 weeks depending on where they are being sent from. 

This service is low cost, but can take several weeks to arrive. You're welcome to use your own alternative service If you'd prefer.

If you're using your own shipping method for the return, please complete the returns form and send your return to: Customer Returns
28/29 The Arches
South College Street
AB11 6LE

If you are required to complete a customs declaration for your parcel, please ensure you tick the box for a mail order returns/repair/warranty (as appropriate) and NOT sale, as otherwise we will be charged fees for importing the goods, which will be deducted from any refund. You may be required to supply evidence of the original purchase, such as the tracking number/invoice. 

Got a problem with a product ? Very occasionally you may have a problem with something you've purchased from us. If you do, don't worry, please get in touch before you start to make a return and we'll take care of it.