Privacy Policy |

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Privacy Policy

In accordance with modern practice, our entire site is secure. The padlock in your browsers address bar confirms that your connection to our site is encrypted for your privacy. 

We are committed to protecting your right to privacy and only use your information in line with current EU legislation. In placing an order you are giving us consent to use the personal data you supply for the sole purpose of processing and shipping your order to you.


INFORMATION WE STORE ABOUT YOU: We ask for the minimum amount of information we need to enable us to process your order; your name, cardholders and delivery addresses, phone number, email address, and your order details. We also capture further details as required to validate your transaction using the latest 3SDv2 payment standards. We don't see or store this details, they're passed as part of your payment to your bank for seamless identify validation, and are not used for any other purpose.

INFORMATION WE DON'T STORE ABOUT YOU: We don't store your credit card details on our server. Your card details are transmitted via a secure connection for authorisation at the time of your order using SagePay - the UK's leading online card processing company.

WHAT WE DO WITH IT: We collect your email address, your order details, details of the area's of that you visit, which allows us to show you popular products, and tailor the site to your preferences, and other information relating to your order.

THIRD PARTIES: We will provide your name, address, phone number and email address to the delivery courier, for the sole purpose of them being able to deliver your order, and provide shipment updates, such as delivery notification text messages and/or emails. They are not permitted to use these details for any other purposes.

CUSTOMS: If we're exporting your order outside the the UK, we are legally required to supply a copy of your invoice to the courier for them to use to clear customs in your country. We do this electronically when we dispatch your order, as it allows the carrier to pre-clear customs while in transit. No personal financial information such as credit card details are transferred.

RETURNS: If we're exporting your order outside the UK, we will supply your name/address/email and a breakdown of the contents of your package, along with the original shipment details, to our international returns agent, for the sole purpose of documenting any items you may wish to return to us, and to enable them to clear your returns through customs back into the UK. No personal financial information such as credit card details are transferred.

At no time will we supply your personal information to any third party, other than in relation to our contractual obligation to process and deliver your order, process a return and/or exchange/refund. 


When you create an account with us, we will only use your email address to send you transactional emails, such as an order confirmation, tracking information or notification that we've processed a refund. We won't use it for marketing unless you specifically ask to join our mailing list to receive news of new products, exclusive offers, discounts etc which you may be interested in. On average, we send 1 email a week. 

Every marketing email that we send contains a link to opt-out of receiving our marketing emails if they are no longer of interest to you. You can also do this within your account on our site.

If you choose to opt-out of our marketing e-mails, you will only receive transactional e-mails which directly relate to an order you've placed, refund you've requested etc.

Our marketing mailing list is managed on our behalf by mailchimp, a company based in the US, who have been confirmed by us to be EU-US Privacy Shield Frameworks complaint.


We ask for your phone number, simply so we can contact you if there is an problem and we need to talk to you. We will also give it to the courier delivering your order, so they can send you delivery notifications by text or contact you if they can't find your address (for example). They are not permitted to use it for any other reason. 

At no time will we give your phone number to a third party, other than in relation to the processing and delivery of your order as outlined above.


In addition to the control you have over your email address on our marketing mailing list, you can ask us to delete your data and close your account. If you ask us to do this, your details will be deleted from the site within 2 working days, and your details will be totally removed from our records 30 days later, at the end of our back-up cycle. Please note that we are legally bound to keep a record of any financial transaction for a period of 7 years to comply with UK tax laws. 

We're registered with the Information Commissioners Office (ICO) in the UK as a controller and processor of data: ZA325904

All the personal information which we hold is processed and secured in accordance with EU GDPR data protection laws. In placing an order you are giving us consent to use the personal data you supply to us for the purpose of processing and shipping your order to you, so that we can carry out the terms of the contract between us.

All our staff only have access to your data on a need-to-know basis.

We use cookies on, as they're an essential part of online shopping, and are required to do things such as adding a product to your basket. We also use 3rd party cookies from google, facebook and mailchimp to allow us to better understand how the site is used and deliver targetted advertising. Our cookie policy contains more information about our use of cookies, and how you can choose to accept or reject them.

If you have any questions/comments about privacy, please feel free to get in touch