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Please read this page fully, as it contains important information about international delivery.
We offer delivery to the following international destinations:
Standard delivery in 7-10 working days. Faster services also available to selected EU countries.
Our prices to the EU include VAT and duties. Find out more
* NOTES Remote/non-mainland addresses (for example the Baleric Islands) may be subject to surcharges and extended delivery times. Price will be displayed during checkout. Standard rate deliveries to Denmark, Finland and Sweden are made to a local collection point rather than direct to door, for your convenience. The daily cut-off time for EU express deliveries is 3:30pm (Monday to Friday only).
Standard delivery in 7-10 working days. Faster services also available during checkout.
Our prices to Norway include 25% VAT collected via the VOEC scheme.
Standard delivery in 10-14 working days. Express service also available during checkout
Standard delivery in 10-14 working days. Faster services also available in selected countries during checkout
Your order is tracked for your peace of mind, and will require a signature upon delivery. We'll generally use in-country postal services for slower deliveries and FedEx for larger and express services. We will send you an e-mail to confirm that we have received your order, and a second once we've dispatched it, which will contain tracking details to allow you to follow your shipment with the chosen courier. Standard deliveries will leave us the day you receive your shipping email, but may not track straight away. These are first shipped to a central UK location, where they join parcels from other online retailers, before being shipped in bulk to your country to be handled by local delivery services. It's our policy to ask couriers to leave with a next door neighbour if you're not home, but this can't be guaranteed as different couriers have different policies in different countries. If you don't want to this to happen, please let us know before we ship your order.
* We're not shipping on the following UK bank holidays in 2022: 26th+27th Dec 2023: 2nd+3rd Jan, 7th+10th April, 1st+8th+29th May, 28th Aug, 25th+26th Dec
Still need help ? You can contact us, or call us on +44 333 800 5225
Please note, we are unable to deliver to a PO Box or APO/FPO address. Please supply a physical street address.
A few important notes about international deliveries:
We will pre-select your delivery country and your currency based on your IP address. We accept payments in £ GBP, € EUR or $ USD. If we don’t accept payment in your currency, we'll use our default currency £ GBP. You can select your preferred currency by clicking the flag at the top of every page.
# These delivery prices exclude VAT. If we're shipping your order outside the EU/Norway, the price you pay does not include VAT/Sales Tax. However, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information if you're unsure about importing goods into your country. This does not mean you'll pay more for your items that you would have done if you had bought them from us in the UK - but rather than paying the VAT that we charge UK / EU customers, it just means that you may need to pay these duties/taxes to your government instead.
Should you miss your delivery, you should contact the carrier immediately to re-arrange, as it will normally be returned to us around 7 days after to first delivery attempt. Any costs incurred by us in recovering a failed or refused delivery, such as return shipping fees and customs charges will be deducted from any refund. It may not be cost effective to return the item to the UK, so the courier may donate the item to charity if uncollected.
While we do everything in our power to dispatch your order for delivery within the time frames quoted above - sometimes things happen - bad weather, systems failures, flight delays, international customs etc, which mean that in exceptional circumstances, delays can occur for reasons outwith our control, and therefore delivery times cannot be guaranteed.