Which countries do you deliver to ? | 2tall.com

NOTES: Remote/non-mainland addresses will normally take longer to deliver than estimated delivery times, and may be subject to delivery surcharges (as defined by our couriers). The delivery price will be displayed in the checkout. All international delivery prices are based on a maximum size/weight for your order of one box weighing up to 10kg (weighed volumetrically) which is around 10-12 jeans/shirts/jumpers, 4-5 hoodies, 2 suits/jackets/dressing gowns or 2 pairs of shoes. If you order more than this, we'll contact you with a revised delivery price before we ship your order. 

Our daily dispatch time for most international shipments is 3:30pm (current UK time)  Orders placed after this time will be dispatched the following working day, and orders placed after the cut-off time on Friday will be dispatched on Monday. All days quoted are working days (Monday to Friday - excluding bank holidays) - we don't dispatch over the weekend or on UK bank holidays (see below for a list of dates below) * All times are GMT/BST. 

 

Delivery times are estimates based on information supplied by couriers and aren’t guaranteed.

BEFORE YOU PLACE YOUR ORDER, please make your credit card company aware that you're going to place an online order with a UK company, as many card companies block international transactions by default. If your card is declined, this will be the reason why, and you'll need to contact your bank and ask them to have the block lifted.

Your order is tracked for your peace of mind, and will require a signature upon delivery. We'll generally use in-country postal services for slower deliveries and FedEx for larger and express services. We will send you an e-mail to confirm that we have received your order, and a second once we've dispatched it, which will contain tracking details to allow you to follow your shipment with the chosen courier. Standard deliveries will leave us the day you receive your shipping email, but may not track straight away. These are first shipped to a central UK location, where they join parcels from other online retailers, before being shipped in bulk to your country to be handled by local delivery services. It's our policy to ask couriers to leave with a next door neighbour if you're not home, but this can't be guaranteed as different couriers have different policies in different countries. If you don't want to this to happen, please let us know before we ship your order. 

* We're not shipping on the following UK bank holidays in 2022: 26th+27th Dec 2023: 2nd+3rd Jan, 7th+10th April, 1st+8th+29th May, 28th Aug, 25th+26th Dec

Still need help ? You can contact us, or call us on +44 333 800 5225

Please note, we are unable to deliver to a PO Box or APO/FPO address. Please supply a physical street address.

A few important notes about international deliveries:

We will pre-select your delivery country and your currency based on your IP address. We accept payments in £ GBP, € EUR or $ USD. If we don’t accept payment in your currency, we'll use our default currency £ GBP. You can select your preferred currency by clicking the flag at the top of every page. 

# These delivery prices exclude VAT.  If we're shipping your order outside the EU/Norway, the price you pay does not include VAT/Sales Tax. However, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information if you're unsure about importing goods into your country. This does not mean you'll pay more for your items that you would have done if you had bought them from us in the UK - but rather than paying the VAT that we charge UK / EU customers, it just means that you may need to pay these duties/taxes to your government instead. 

Should you miss your delivery, you should contact the carrier immediately to re-arrange, as it will normally be returned to us around 7 days after to first delivery attempt. Any costs incurred by us in recovering a failed or refused delivery, such as return shipping fees and customs charges will be deducted from any refund. It may not be cost effective to return the item to the UK, so the courier may donate the item to charity if uncollected. 

While we do everything in our power to dispatch your order for delivery within the time frames quoted above - sometimes things happen - bad weather, systems failures, flight delays, international customs etc, which mean that in exceptional circumstances, delays can occur for reasons outwith our control, and therefore delivery times cannot be guaranteed.