Need Help?
  1. Can I collect my order?
    We're an online business with a warehouse, rather than a showroom, so don't have products on display that you can browse. However, if you're local, you can still pick-up your order; 1. Place your order online as normal and checkout. 2. Select DELIVERY but enter our address as your delivery ...
  2. I've only received part of my order
    We will always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there's a possibility that your order may come in MORE THAN ONE SHIPMENT as your order may be dispatched from more than one warehouse or there may be size/import restrictions ...
  3. COVID19 Latest News
    OUR WAREHOUSE IS OPEN AND SHIPPING ORDERS Infection rates in the UK are low, and so are not affecting our day to day operations or our deliveries, but be aware that if a couriers delivery depot suffers an outbreak which affects staffing levels, it may cause short term delays. The situation ...
  4. What UK delivery options do you offer?
    We also offer international delivery - details here Please read this page fully, as it contains important information about delivery. STANDARD DELIVERY IN AROUND 3-5 WORKING DAYS costs £4, or FREE to a UK address if you spend £100* EXPRESS DELIVERY IN 1-2 WORKING DAYS is available for an ...
  5. Do you offer express UK delivery?
    Yes we do.We offer a EXPRESS delivery service in 1-2 working days via Fedex or Parcelforce to most of the UK, excluding a few remote/offshore locations. You'll be offered it as an option during the checkout process if it's available for your postcode. The expected delivery date will be ...
  6. How do I track my delivery?
    When you place an order, we'll send you an email to confirm all the details; the products you've purchased and the sizes, together with the delivery address etc. Then, once we process and dispatch your order, we'll send you a second email which will contain information about the carrier we've ...
  7. Can I have my order delivered to an alternative/work address?
    Yes You can enter your work address as your delivery address during the checkout process.  You can manage your addresses, and save default billing and delivery addresses via your account. Please note that we can't change the delivery address once it's been dispatched.
  8. Can you re-direct my delivery to a different address?
    If you've just placed your order, we'll be able to change the delivery address for a short time - please contact us straight away. If we're closed - please don't wait to call, reply to your order confirmation email with the details you'd like to change, so the warehouse can pick up the change ...