Need Help?
  1. How long will it take for my order to arrive?
    During the checkout process, we'll display the estimated delivery time depending on your location. In many countries, there are a variety of delivery options available.
  2. Can I collect my order?
    We're an online business with a warehouse, rather than a showroom, so don't have products on display that you can browse. However, if you're local, you can still pick-up your order; 1. Place your order online as normal and checkout. 2. Select DELIVERY but enter our address as your delivery ...
  3. My Payment has been declined
    When you place an order on our site, our checkout connects with your bank, to request the value of your order in real time. Your bank may validate the transaction in a number of ways; it generally happens behind the scenes, and you'll not notice anything, or they might display a window and ask ...
  4. Can I get a VAT invoice for my order?
    Your order will ship with a VAT invoice included.This will include our UK VAT number, our EU VAT, IOSS or EORI number, or our Norwegian VOEC number as appropriate, and also state the amount of VAT you paid on your order. We only charge VAT on orders shipping to the UK, EU and Norway. If you've ...
  5. I've only received part of my order
    We will always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there's a possibility that your order may come in MORE THAN ONE SHIPMENT as your order may be dispatched from more than one warehouse or there may be size/import restrictions ...
  6. What is your returns policy?
    We offer a 30 day returns window for all customers. You can find full instructions here
  7. Do your EU prices include VAT and duties?
    We are still delivering orders to our customers in the EU after Brexit. The prices on our site INCLUDE EU VAT and duties when required under the EU iOSS scheme. You won't have to pay anything extra to receive your parcel - all the customs fees and clearance is taken care of at our end. This ...
  8. Can I change my order?
    We can only change an order for a short time after you place it. Please contact us immediately by replying to your order confirmation email if you need to change your order. Once it's been processed and dispatched, it's not possible to cancel, and will need to be returned once it's arrived.
  9. Can I add something to my order?
    When you place an order, we'll request the value of your order from your bank, and can't change that value later. This means it's not possible to add an item to your order once it's complete, and we'll need to take a new payment from you for additional items.We'd recommend that you contact us ...
  10. Do you have a wish list?
    Yes. You can add items to your wishlist if you want to save them for later.  Simply click the small heart icon to add any product to your wish list. You'll find them on our catalogue pages, and also each product page.It will go green to indicate that the products ...