Need Help?
  1. I've only received part of my order We will always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there's a possibility that your order may come in MORE THAN ONE SHIPMENT as your order may be dispatched from more than one warehouse or there may be size/import restrictions ...
  2. Which countries do you deliver to ? Please read this page fully, as it contains important information about international delivery.  We offer delivery to the following international destinations: EU DELIVERY Standard delivery in 7-10 working days. Faster services also available to selected EU countries. Our ...
  3. COVID19 Latest News OUR WAREHOUSE IS OPEN AND SHIPPING ORDERS Infection rates in the UK are low, and so are not affecting our day to day operations or our deliveries, but be aware that if a couriers delivery depot suffers an outbreak which affects staffing levels, it may cause short term delays. The situation ...
  4. Christmas + New Year 2023 Everything you need to know about Christmas + New Year shopping on one handy page. As Christmas / New Year have now passed, this page is no longer being updated. DELIVERY DATES The cut off time for pre-Christmas deliveries has now passed. We'll continue to ship orders until we close for ...
  5. Do your EU prices include VAT and duties ? We are still delivering orders to our customers in the EU after Brexit. The prices on our site INCLUDE EU VAT and duties when required under the EU iOSS scheme. You won't have to pay anything extra to receive your parcel - all the customs fees and clearance is taken care of at our end. This ...
  6. Do you offer express delivery to my country ? We offer express delivery services to selected countries in Europe, and the USA and Canada.  These are generally delivered by Fedex, Parcelforce, or GLS rather than postal services, but may be carried out by local carriers in your country. This will be offered as an option during the checkout ...
  7. How do I track my delivery ? When you place an order, we'll send you an email to confirm all the details; the products you've purchased and the sizes, together with the delivery address etc. Then, once we process and dispatch your order, we'll send you a second email which will contain information about the carrier we've ...
  8. How do I return a product from the EU ? (Use these links if you're returning from the UK or Rest of World) Looking for an update on a return you've already made ? Click here for information The deadline to make a Christmas return (for goods purchased after 1st Nov 2023) is Friday 26th January more details We offer all our customers ...
  9. Can I have my order delivered to an alternative/work address ? Yes You can enter your work address as your delivery address during the checkout process.  You can manage your addresses, and save default billing and delivery addresses via your account. Please note that we can't change the delivery address once it's been dispatched.
  10. Can you re-direct my delivery to a different address ? If you've just placed your order, we'll be able to change the delivery address for a short time - please contact us straight away. If we're closed - please don't wait to call, reply to your order confirmation email with the details you'd like to change, so the warehouse can pick up the change ...